Hey there, tech industry professional! We know you're busy finding top developer talent, so we've crafted this refund and cancellation policy to be as clear and straightforward as possible. At SkillSauce, we're committed to providing you with a top-notch hiring and assessment platform. Let's dive into the details of how we handle refunds and cancellations.

1. Introduction

Purpose Statement

At SkillSauce, we're all about delivering value. We understand that hiring the right developers can make or break your projects, and we're here to make that process smoother for you. Our platform is designed to help you identify and assess top talent efficiently and effectively.

We believe in transparency and fairness, especially when it comes to managing refund requests and cancellations. We know that sometimes things don't go as planned, and we want to make sure you understand exactly how we handle these situations.

Scope of Policy

This policy applies to all SkillSauce users, whether you've made a one-time purchase, bought credit packs, or accessed our premium features and services. We've got you covered across the board.

2. General Refund Policy

Eligibility for Refund

We want you to be completely satisfied with SkillSauce. That's why we offer a 7-day refund window for new customers. Here's what you need to know:

• You can request a refund within 7 days of your purchase.
• To be eligible, you shouldn't have sent any assessments yet.
• We strongly recommend taking advantage of our demo and trial features before making a purchase. This way, you can get a feel for the platform and make sure it's the right fit for your needs.

Partial Refunds

We understand that sometimes things don't go perfectly. We may grant partial refunds in the following situations:

• Technical issues that aren't caused by your own environment or setup.
• Billing errors, such as duplicate charges or incorrect amounts.
• Service downtime that significantly affects your ability to conduct assessments.

To request a partial refund, you'll need to provide proof of the error along with a detailed explanation. We'll review each case individually and do our best to make it right.

Non-Refundable Situations

While we aim to be flexible, there are some situations where we can't offer refunds:

• If you've simply changed your mind after the 7-day window.
• If you didn't fully understand the services, despite the resources we provide (we're always here to help explain!).
• Requests made after the 7-day refund window has closed.
• Services that have been partially or fully consumed.
• Purchases made using promotional discounts that were clearly labeled as non-refundable.

3. Refund Request Process

Need to request a refund? Here's how to do it:

• Send an email to info@skillsauce.com with the subject line "Refund Request".
• Include the following information:
  • Date of purchase
  • Transaction ID
  • Reason for the refund request
• We'll respond to your request within 2 business days.
• If approved, refunds are typically processed within 5-10 business days, depending on your payment method.

4. Cancellation Policy

Cancellation of an Assessment or Service

We get it - sometimes you need to cancel an assessment. Here's how it works:

• You can cancel any assessment that hasn't been shared with candidates yet.
• Once an assessment has been sent or is in progress, it can't be canceled.
• If you accidentally sent an assessment, reach out to us. We'll review these cases individually and may be able to help.

Credit-Based Usage

If you've purchased credit packs, here's what you need to know:

• Unused credits are valid for 6-12 months, depending on the package you purchased.
• We can't offer refunds for unused credits outside of the 7-day window.

5. Service Downtime or Errors

We're committed to providing 99.9% uptime. But we know that sometimes, despite our best efforts, things can go wrong. If you're affected by system-wide outages, we've got your back:

• We may extend the validity of your credits.
• We might offer bonus credits to make up for lost time.
• In severe cases, we may offer partial refunds (with documented evidence of the impact on your hiring process).

6. Chargebacks and Abuse

We always prefer to work things out directly with our users. If you initiate a chargeback without first following our refund process, here's what could happen:

• Your account may be suspended or permanently banned.
• Any licenses or results obtained through SkillSauce may be revoked.
• In cases of intentional fraud, we may pursue legal or collection actions.

We don't like to go down this road, so please reach out to us first if you have any issues!

7. Special and Custom Orders

For our users who need custom integrations or services, here's the deal:

• Once we've kicked off a custom project, it becomes non-refundable.
• If you need to cancel before the project starts, we may be able to accommodate that, but there might be some deductions for any work already completed.

8. Policy Changes

The tech world moves fast, and sometimes we need to update our policies to keep up. Here's what you should know:

• This policy may be revised from time to time.
• Any changes become effective immediately upon posting.
• We encourage you to check the current version of this policy before making any purchases.

9. Contact Us

Have questions? We're here to help! You can reach us through:

• Email: info@skillsauce.io
• Phone: +91 092533 55494 (Monday to Friday, 9 AM - 5 PM IST)

At SkillSauce, we're passionate about helping you build the best tech teams possible. We hope this policy gives you peace of mind as you use our platform. Remember, our goal is to make your hiring process smoother and more effective. If there's anything we can do to improve your experience, just let us know.